Thursday, June 05, 2008

OWNERSHIP CHANGE


The new owners, Brian and Isabel Osborne, would like to join with all their customers past and present in wishing Andy and Catherine Mullins a happy and enjoyable retirement.
Our aim is to run the business as they have successfully done for the past 20 years plus.
During the change over and relocation of the business there are going to be delays and disruption to the normal service for which we apologise.
Please note new contact details:
PO Box 4293,
WESTBURY
BA13 9AA
Tel/Fax: +44 (0) 1373 822231

The telephone line will be operational from 9 June 2008 and the e-mail address sales@branchlines.com remains unchanged.

6 comments:

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Hemraj said...
This comment has been removed by the author.
Anonymous said...

I wanted a 3mm price list from you at a recent exhibition with a view to making several purchases, and you weren't prepared to give one away and wanted 25p for an A4 sheet, saying "paper has to be paid for somehow".

Quite frankly, if you want someone to buy your products, you should be prepared to give away price lists - a necessary overhead of any business. I feel your sales would be increased if you implemented giving your price lists away free. Imagine Argos's sales for instance if you had to pay for their catalogue...

Needless to say, I like many others are deterred and will purchase elsewhere.

Bygonerelics said...

To Anonymous: I don't think 25p is too much to ask for a list considering it has to be written up, checked and copied then either mailed or brought to the "Wherever" show! It all costs.

I have no problems with that sort of thing at all.

I live on the other side of the planet in the southern hemisphere and imagine if I took that attitude to many things. I chose to model in one of Britain's pre-nationalisation railways as most of my family are from the UK and have spent much time there over the last 50 odd years. I pay large sums for postage and carriers and other things to do so.

I chose my hobby knowing this. If I took your position, I wouldn't model at all, what a loss for me and those I do business with in the UK!

Anonymous said...

To Bygonerelics: I disagree. To ask a prospective purchaser to pay a fee to see what you are selling is fundamentally wrong, be it 25p or £25. It's like saying "You must pay me to view my advertisement if you are thinking of buying from me". I advertise my own business each month in a magazine. The magazine is free, but I have to pay to place the ad. A necessary overhead if I am to entice clients to buy from me.

Your location, what you model and where your family are from is totally irrelevant in the case I am putting forward. I cease to understand why you mentioned it.

Anonymous said...

I agree, the price list is part of the cost of doing business.